This Privacy Policy explains how Vertex Chiropractic collects, uses, and protects the personal information you provide when using this website or interacting with our clinic. Vertex Chiropractic is committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this Privacy Policy.
Vertex Chiropractic may update this policy periodically. You should review this page from time to time to ensure you are satisfied with any changes.
Information We Collect
We may collect the following information:
Name
Contact information including phone number and email address
Demographic information such as postal code, preferences, and interests
Information relevant to scheduling, patient intake, or service inquiries
Website usage data through cookies or analytics tools
How We Use Your Information
We collect this information to understand your needs and provide you with better service, including:
Internal record keeping
Appointment scheduling and patient communication
Improving our services and website experience
Sending appointment reminders, updates, or follow‑up messages
Sending occasional promotional messages related to services, events, or special offers (only if you have opted in)
Conducting market research to improve patient experience
We will never sell your personal information.
SMS/Text Messaging Policy
SMS Opt‑In
By submitting your phone number through our website forms or other opt‑in methods, you consent to receive text messages from Vertex Chiropractic. These may include:
Appointment confirmations
Scheduling updates
Follow‑up messages
Patient support communications
Occasional promotional messages related to our services
No Sharing of SMS Consent
Your SMS opt‑in consent is used exclusively by Vertex Chiropractic.
We do NOT share, sell, rent, or transfer SMS consent or phone numbers to any third parties for marketing or promotional purposes.
Message Frequency
Message frequency may vary. You may receive up to 4 messages per day initially, depending on scheduling needs and your interaction with our clinic.
Opt‑Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP.
Message & Data Rates
Standard message and data rates may apply. These charges are billed by your mobile carrier and are your responsibility.
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is outside the control of Vertex Chiropractic.
Age Restriction
By opting in to SMS communications, you confirm that you are 18 years of age or older.
Security
We are committed to ensuring that your information is secure. We use appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect online.
Cookies
A cookie is a small file placed on your device to help analyze web traffic or personalize your experience. Cookies allow web applications to tailor operations to your preferences.
We use cookies to:
Analyze website traffic
Improve user experience
Personalize content
You may choose to accept or decline cookies through your browser settings. Declining cookies may limit certain website features.
Links to Other Websites
Our website may contain links to other websites. Once you leave our site, we are not responsible for the protection or privacy of any information you provide on external sites. Please review the privacy policies of those websites.
Controlling Your Personal Information
You may request to restrict, update, or delete your personal information at any time by contacting us at [email protected].
We will not sell, distribute, or lease your personal information to third parties unless required by law.
You may request details of the personal information we hold about you. If you believe any information is incorrect or incomplete, please contact us and we will promptly correct it.